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bt89 collects only the account and transaction data needed to run your wallet, process Nagad, Rocket, and Bank Transfer settlements, and keep your session secure. Access to this platform and the terms of this policy depend on your local law and eligible regions.
We collect information in two ways: data you give us directly when you create an account, verify your wallet, or contact support; and data our systems record automatically, such as device type, session activity, and transaction logs. When you link a Nagad, Rocket, or Bank Transfer method to your account, we store the reference details needed to process and record that transaction — we do not store full bank credentials on our servers. Cookies and similar session tokens help us keep you signed in across pages and remember your language preference. We do not sell, rent, or share your personal data with advertising networks. We may share limited data with payment processors, identity verification services, or regulatory bodies where required by applicable law. The scope of those obligations depends on your local law and eligible regions, so we encourage you to read this policy alongside any jurisdiction-specific notice shown at account creation. If anything in this policy is unclear, the fastest path to clarification is our live-chat support channel, which is accessible from your signed-in account page. We update this policy when our data practices change and note the revision date at the bottom of this page.
This policy covers data processed by bt89 directly — your account registration, wallet activity, and in-session behaviour on this domain. It does not extend to third-party services you reach through links on the site, payment providers who operate under their own data terms, or any device-level data your mobile browser collects independently. Understanding the boundary helps you know exactly who to contact when a data question arises.
All data tied to your login, identity verification steps, and session activity falls under this policy. This includes the email address, phone number, and account preferences you provide when setting up or updating your profile.
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer generate transaction logs held under this policy. We retain these records for the period required by applicable law; the exact duration depends on your eligible region.
Pages you visit, games you open, and session cookies set on this domain are covered here. You can adjust cookie preferences through your browser settings; doing so may affect how certain account features behave during your session.
Payment processors, identity check providers, and any external links operate under their own privacy terms. Once you leave this domain or hand off a payment to a provider's gateway, their policy — not ours — governs that interaction.
Your account area is the first place to check. From the signed-in dashboard, you can view the personal details we hold, update your contact information, and see the payment methods currently linked to your wallet. If something looks wrong — a name spelling, a phone number, or an address entry — correct it directly in the account fields shown there. For data that is not editable from the dashboard, such as historical transaction references or identity verification records, raise a request through our support channel and a team member will confirm what we hold and what steps apply. Requests that involve deletion or restriction of data are handled in line with applicable law; the timeline depends on the nature of the request and your eligible region. We do not require you to submit a formal document to start this process — a clear support message stating what you need is enough to open a review.
Open your account dashboard and navigate to the profile section. The data fields shown there reflect what we currently hold: email, phone, linked payment methods, and account preferences.
Edit name, contact, or wallet information directly in the account settings fields. Changes take effect immediately for communications; payment method updates may require a short verification step shown on screen.
For anything outside the editable fields — such as a query about retention periods or a request to restrict processing — send a message through our support channel with a clear description of what you need.
A support team member will confirm what data we hold, explain the applicable process, and give you a reference for your request. Response timing depends on the complexity of the query and your eligible region.
Three contact paths are available for privacy questions. Choose the one that fits the urgency of your query: live chat for quick clarifications, email for detailed written requests, and the on-site help section for policy documents and account guides. All routes are accessible from your signed-in account page.
Access the chat widget from your signed-in account page. Use this for quick questions about what data we hold, how a cookie preference works, or what a specific data field in your profile means.
Send a written request to the support email listed in your account area. Email is the preferred route for formal data correction requests, deletion queries, or anything that needs a written record of the exchange.
The help and policy section, linked from the account dashboard footer, holds this privacy policy, the terms of service, and account guides. Review those documents before raising a support request to see if your question is already answered.
Data handling at bt89 follows a narrow-use principle: we collect what is needed for your account, wallet, and support interactions, and nothing beyond that. Storage, retention, and deletion are governed by applicable law in your eligible region.
Session cookies keep you signed in and preserve your language setting. They are not used for cross-site advertising. You can clear them through your browser at any time, though doing so will end your active session and may reset certain display preferences.
Your account credentials are stored in hashed form and are never transmitted in plain text. If you suspect your login details have been compromised, update your password immediately from the account security settings shown in your dashboard.
We keep transaction records and identity verification data for the period required by applicable law in your eligible region. Once the retention period expires, records are deleted or anonymised according to the process applicable to your jurisdiction.
For policy-level changes — such as updating how we process a specific data category — contact us via live chat or the support email in your account area. We log every data-related request with a reference number so you can follow up.
Common questions about how bt89 handles your data, what you can request, and who to contact. If your question is not here, the support channel in your account area is the fastest next step.
We collect the details you enter at registration: email address, phone number, and any identity information required for account verification. We also record device type and session data automatically. We do not collect data beyond what is needed to run your account and process transactions.
When you link Nagad, Rocket, or Bank Transfer to your account, we store a transaction reference — enough to log and reconcile payments. Full wallet credentials are never stored on our servers. Payment processing is handled through the provider's own secure gateway under their separate data terms.
Your account dashboard shows the profile fields, linked payment methods, and session preferences we hold. For a broader view — including transaction records and verification data not visible in the dashboard — send a request through the support channel and a team member will confirm the scope of data held.
Open the profile section of your account dashboard and edit the relevant fields directly. For records that cannot be changed from the dashboard, such as identity verification entries, raise a support request describing the correction needed. A team member will confirm the available process for your eligible region.
We share data only where necessary: with payment processors to complete your Nagad, Rocket, or Bank Transfer transactions; with identity verification services if required at account level; and with regulatory bodies where applicable law demands it. We do not share data with advertising networks or sell data to any third party.
Send a deletion request through the support email listed in your account area. We will confirm what data can be deleted and what must be retained under applicable law. The process and timeline depend on your eligible region and the nature of the records involved; we will give you a reference number to track your request.